Company: K23 Technologies Inc.
Location: Quebec, Canada
Position: IT Help Desk Support Specialist
Salary: $63,094 per annum
Employment Type: Full-Time, Permanent
About Us:
K23 Technologies Inc. is a dynamic and forward-thinking technology company that prides itself on delivering exceptional IT solutions to our clients. We are committed to innovation, excellence, and customer satisfaction, making us a trusted partner for businesses across various industries.
Position Overview:
K23 Technologies Inc. is seeking a dedicated IT Help Desk Support Specialist to join our team in Quebec. The successful candidate will be the first point of contact for our clients and employees, providing essential technical support and ensuring that IT issues are resolved efficiently. This role is critical in maintaining the high level of service that our clients expect.
Key Responsibilities:
- Respond to and resolve IT support requests from clients and employees via phone, email, or in person.
- Troubleshoot hardware, software, and network issues, providing timely and effective solutions.
- Document and track all support requests, ensuring issues are resolved and follow-up is completed.
- Assist with the installation, configuration, and maintenance of IT equipment and software.
- Provide training and support to users on IT systems and best practices.
- Escalate complex issues to senior IT staff or relevant departments as needed.
- Maintain up-to-date knowledge of company systems, software, and IT infrastructure.
- Contribute to the development and improvement of IT support processes and documentation.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of experience in an IT help desk or technical support role.
- Strong problem-solving skills and the ability to troubleshoot hardware and software issues.
- Excellent communication and customer service skills.
- Familiarity with Windows, macOS, and Linux operating systems.
- Basic understanding of networking principles and cybersecurity practices.
- Ability to work independently and manage multiple support requests simultaneously.
- Bilingual (English and French) is a strong asset.
Benefits:
- Competitive salary of $63,094 per annum.
- Health and dental insurance coverage.
- Opportunities for professional growth and development.
- A positive and collaborative work environment.
- Flexible working hours.
How to Apply:
If you are a tech-savvy individual with a passion for helping others and solving problems, we want to hear from you! Please send your resume and cover letter to [email@example.com] with "IT Help Desk Support Specialist Application" in the subject line by [Application Deadline].
Join K23 Technologies Inc. and be part of a team that values innovation, dedication, and excellence in IT support!
for more info email us ; Stech@gmail.com
