Job Title: Customer Support Representative
Company: Kaka Fifth Avenue
Location: Toronto, ON, Canada
Salary: $42,000 per year
Employment Type: Full-Time
About Us: Kaka Fifth Avenue is a prestigious luxury retail brand renowned for its high-quality fashion collections and impeccable customer service. Based in Toronto, we are dedicated to providing an exceptional shopping experience for our discerning clientele. We are currently seeking a Customer Support Representative to join our team and enhance our customer service operations.
Job Description: As a Customer Support Representative at Kaka Fifth Avenue, you will be the first point of contact for our customers, providing them with outstanding service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring that each customer has a seamless and positive experience with our brand.
Key Responsibilities:
- Provide exceptional customer service through various channels, including phone, email, and live chat.
- Assist customers with inquiries regarding orders, product information, returns, and exchanges.
- Resolve customer complaints and issues promptly and professionally, ensuring high levels of satisfaction.
- Process orders and manage customer accounts accurately and efficiently.
- Collaborate with other departments to address and resolve customer concerns and ensure a smooth shopping experience.
- Maintain up-to-date knowledge of Kaka Fifth Avenue products, policies, and procedures to provide accurate information and support.
- Track and report customer feedback and trends to help improve service quality and customer experience.
- Handle customer interactions with empathy, patience, and professionalism.
Qualifications:
- High school diploma or equivalent; additional education in customer service or a related field is a plus.
- 1-2 years of experience in a customer service role, preferably in the retail or luxury fashion industry.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric attitude.
- Proficiency in using customer service software and tools.
- Ability to handle challenging situations with professionalism and empathy.
- Strong organizational skills and attention to detail.
- A passion for luxury fashion and a keen interest in Kaka Fifth Avenue’s products.
Why Join Kaka Fifth Avenue?
- Competitive salary of $42,000 per year.
- Opportunity to work with a leading luxury fashion brand in a supportive and dynamic environment.
- Employee discounts on Kaka Fifth Avenue products.
- Professional growth and development opportunities.
- A collaborative and friendly team culture in the heart of Toronto.
How to Apply: If you are passionate about delivering exceptional customer service and thrive in a luxury retail environment, we would love to hear from you! Please send your resume and cover letter to [email address] with the subject line "Customer Support Representative Application - [Your Name]."
for more info email us ; Safiab@gmail.com
