Customer Service Representative - Insurance and Financial Services
Location: Nova Scotia, Canada
Salary: $42,000 per year
Job Type: Full-Time
About Us:
We are a leading provider of insurance and financial services in Nova Scotia, dedicated to delivering exceptional customer experiences and reliable financial solutions. We are looking for a friendly and professional Customer Service Representative to join our team and provide top-notch support to our clients.
Role Overview:
As a Customer Service Representative, you will be the first point of contact for our clients, assisting them with inquiries, processing transactions, and providing information on our insurance and financial services. Your role is essential in maintaining client satisfaction and building long-term relationships.
Key Responsibilities:
- Handle inbound customer inquiries via phone, email, and in-person, providing accurate and timely information.
- Assist clients with policy inquiries, coverage options, and claim procedures, ensuring they understand their insurance and financial services.
- Process policy renewals, adjustments, and payments, ensuring all transactions are accurately recorded.
- Resolve customer issues and complaints efficiently, escalating complex cases to the appropriate departments when necessary.
- Maintain up-to-date knowledge of our products, services, and industry regulations to provide informed assistance to clients.
- Collaborate with other team members to ensure a seamless customer experience and consistent service delivery.
- Document all customer interactions and maintain detailed records of communications and transactions.
- Provide support during the claims process, helping clients understand next steps and gather necessary documentation.
Qualifications:
- Previous experience in customer service, preferably in insurance or financial services, is an asset.
- Strong communication skills, both verbal and written, with a focus on clarity and empathy.
- Proficiency in using customer service software, CRM systems, and standard office applications (e.g., Microsoft Office).
- Ability to multitask, prioritize tasks effectively, and maintain attention to detail in a fast-paced environment.
- High school diploma or equivalent; additional education or certifications in insurance or financial services are a plus.
- Strong problem-solving skills and a positive attitude when handling customer concerns.
- Ability to work independently as well as part of a collaborative team.
Why Join Us?
- Competitive annual salary of $42,000.
- Opportunity to grow within a respected company in the insurance and financial services industry.
- Supportive and dynamic work environment.
- Comprehensive benefits package, including health, dental, and retirement plans.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their qualifications and experience to [Your Contact Email] with the subject line “Customer Service Representative Application.”
for more info email us;Inalifisi@gmail.com
