Job Advertisement: Hiring Call Centre Representative in Calgary, Alberta
Position: Call Centre Representative
Location: Calgary, Alberta
Salary: $38,000 CAD per year
Employment Type: Full-Time
Are you a friendly and customer-focused individual looking to build your career in a fast-paced environment? We are seeking a dedicated Call Centre Representative to join our team in Calgary. If you have strong communication skills and enjoy helping customers, this is the opportunity for you!
Key Responsibilities:
- Handle inbound and outbound customer calls, providing prompt and professional assistance.
- Address customer inquiries, concerns, and complaints with a focus on resolving issues efficiently and effectively.
- Provide information about products, services, and policies, ensuring customers have a clear understanding.
- Maintain accurate records of customer interactions and transactions using our customer management software.
- Meet performance targets, including call handling time, customer satisfaction, and quality assurance metrics.
- Collaborate with team members to share best practices and contribute to a positive work environment.
Qualifications:
- Previous experience in a call centre or customer service role is preferred but not required.
- Strong verbal communication skills with the ability to convey information clearly and empathetically.
- Excellent problem-solving abilities and a customer-first attitude.
- Basic computer skills, including familiarity with Microsoft Office and customer relationship management (CRM) software.
- Ability to multitask, manage time effectively, and work in a fast-paced environment.
- A positive attitude and willingness to learn and adapt to new challenges.
Benefits:
- Competitive salary of $38,000 CAD per year.
- Comprehensive benefits package, including health insurance and paid time off.
- Opportunities for career development and advancement within the company.
- A supportive and inclusive work environment that values teamwork.
- Employee discounts and perks.
If you’re ready to join a dynamic team and provide top-notch service to our customers, apply today! Please submit your resume and a brief cover letter explaining your interest in the role.
Apply Now: [Insert application instructions or email address here]
Become a vital part of our customer service team in Calgary and help us make a difference!
for more info email us ;Inass@gmail.com
