Customer Service Representative
The I.T Central
Location: Alberta, Canada
Salary: $42,000 per year
About Us: The I.T Central is a leading provider of innovative technology solutions, serving businesses and individuals across Alberta. We pride ourselves on delivering top-notch customer service and technical support. As we continue to grow, we are seeking a dedicated and customer-focused Customer Service Representative to join our team and help us maintain our high standards of client satisfaction.
Position Overview: The Customer Service Representative will be the first point of contact for our clients, providing assistance, answering inquiries, and resolving issues related to our products and services. This role requires strong communication skills, a problem-solving mindset, and a passion for helping customers succeed.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide detailed information about our products and services, assisting customers in making informed decisions.
- Troubleshoot and resolve customer issues, escalating complex cases to technical support when necessary.
- Process orders, returns, and exchanges, ensuring accuracy and efficiency.
- Maintain up-to-date knowledge of our product offerings, services, and company policies.
- Record customer interactions and feedback in the CRM system, ensuring accurate documentation.
- Collaborate with the sales and technical support teams to ensure seamless customer experiences.
- Identify opportunities to improve customer satisfaction and suggest process enhancements.
- Assist in training new team members as needed.
Qualifications:
- Previous experience in a customer service role, ideally within the technology or IT industry.
- Strong communication skills, both written and verbal, with a customer-focused approach.
- Ability to troubleshoot basic technical issues and guide customers through solutions.
- Proficiency with CRM systems and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- A positive, friendly attitude with a genuine desire to help customers.
- Flexibility to work various shifts, including evenings and weekends, as required.
What We Offer:
- Competitive annual salary of $42,000.
- Comprehensive benefits package, including health and dental insurance.
- Opportunities for professional development and career growth.
- A collaborative and supportive work environment.
- Employee discounts on IT products and services.
How to Apply: Interested candidates are invited to submit their resume and a cover letter to [Email Address]. Please include "Customer Service Representative - Alberta" in the subject line of your email.
Application Deadline: [Insert Deadline Date]
Join The I.T Central and be part of a team that is passionate about delivering outstanding customer service and technological solutions.
for more info email us ;Ice@gmail.com
