Job Title: Customer Service Clerk
Company: CO Hardwood Floors Ltd
Location: Alberta, Canada
Salary: $42,000 per year
Employment Type: Full-Time
About Us: CO Hardwood Floors Ltd is a premier provider of high-quality hardwood flooring solutions. Our commitment to excellence and customer satisfaction has made us a leader in the industry. We are dedicated to providing outstanding service and products to our clients. To support our continued success, we are seeking a motivated and detail-oriented Customer Service Clerk to join our team in Alberta.
Job Description: As a Customer Service Clerk at CO Hardwood Floors Ltd, you will be the primary point of contact for our customers, handling inquiries, processing orders, and ensuring a positive customer experience. Your role will involve providing exceptional service, addressing customer needs, and supporting the overall operations of our customer service department.
Key Responsibilities:
- Handle customer inquiries and provide accurate information about products, services, and order status.
- Process customer orders, including entering details into the system, verifying accuracy, and coordinating with other departments to ensure timely fulfillment.
- Address and resolve customer complaints and issues professionally and efficiently, striving for positive outcomes.
- Maintain and update customer records, including contact information, order history, and feedback.
- Assist with product returns and exchanges, following company policies and procedures.
- Provide support to sales teams by coordinating customer appointments, follow-ups, and communications.
- Prepare and process invoices, and handle basic accounting tasks related to customer transactions.
- Collaborate with team members to improve customer service processes and enhance the overall customer experience.
- Ensure a clean and organized work environment, and adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service or business administration is a plus.
- Previous experience in a customer service role is required, preferably in a retail or flooring industry setting.
- Strong communication skills with the ability to handle inquiries and resolve issues effectively.
- Excellent organizational skills and attention to detail.
- Proficiency in using customer service software, databases, and Microsoft Office Suite.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A positive attitude and a commitment to providing exceptional customer service.
- Ability to work collaboratively with team members and contribute to a supportive work environment.
Why Join CO Hardwood Floors Ltd?
- Competitive salary of $42,000 per year.
- Opportunity to work with a respected company in the hardwood flooring industry.
- Comprehensive benefits package and employee perks.
- A supportive and collaborative work environment.
- Opportunities for professional growth and career advancement.
How to Apply: If you are passionate about providing excellent customer service and have the skills and experience to excel in this role, we would love to hear from you! Please send your resume and cover letter to [email address] with the subject line "Customer Service Clerk Application - [Your Name]."
for more info email us ; Mehar@gmail.com
