Job Title: Customer Assistance Representative
Location: Newfoundland and Labrador, Canada
Salary: $42,000 per year
Job Type: Full-time
About Us: We are a dedicated and customer-focused organization in Newfoundland and Labrador, committed to providing exceptional support and services to our clients. We are seeking a Customer Assistance Representative to join our team and help us deliver high-quality assistance and solutions to our valued customers.
Position Overview: As a Customer Assistance Representative, you will be the primary point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive experience. This role requires excellent communication skills, a problem-solving attitude, and a commitment to delivering top-notch customer service.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate information and resolving issues in a timely manner.
- Assist customers with product or service-related questions, including troubleshooting and guidance.
- Process customer orders, returns, and exchanges, ensuring all transactions are handled efficiently and accurately.
- Maintain up-to-date knowledge of company products, services, and policies to provide informed assistance.
- Document customer interactions and feedback, tracking issues and solutions to improve service quality.
- Collaborate with other departments to address customer concerns and ensure a seamless experience.
- Provide exceptional service, demonstrating empathy and professionalism in all interactions.
- Assist with special projects and additional tasks as needed to support the customer service team.
Qualifications:
- Previous experience in a customer service or assistance role is preferred.
- Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally.
- Strong problem-solving skills and the ability to handle challenging situations with composure.
- Proficiency in Microsoft Office Suite and familiarity with customer service software or CRM systems.
- Attention to detail and a commitment to providing high-quality service.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work varying shifts, including evenings and weekends if needed.
Why Join Us:
- Competitive salary of $42,000 per year.
- A supportive and dynamic work environment.
- Opportunities for professional growth and career advancement.
- Comprehensive training and development programs.
- The chance to make a positive impact on customer satisfaction and contribute to our success.
How to Apply: If you are passionate about customer service and have the skills to excel in this role, we would love to hear from you! Please submit your resume and a cover letter detailing your experience and why you are a great fit for this position to [email address] by [application deadline].
for more info email us ; Fodb@gmail.com
